Quote Originally Posted by Rabid View Post
...but what really annoys me is that the employee did not know his own stores policy. He could have defused the situation and humiliated the SOB in a short sentence or two yet he sided with the wrong person because of his own ignorance.
Maybe next time you're at SW you can point out to mgmt the specific employee who is not up to speed on store policy and how the employee's lack of knowledge could have turned into a bad situation for everyone involved.