Never heard a service dept that quiet. Even the compressor stopped running.
Said before we get down to brass tacks, lets sit down, go over the issues they denied was happening. Manufactures refer to it as
An Isolated Incident. Figured him sitting down didn't force me to look that high up to his face. Plus my knife was that much closer to vital areas

He reviewed the paperwork, then geared up.
Started the mc in question and made it 20' before it took a shit. OOPS guess there is a problem. 4 days, new mc to customer, tech updates and part numbers to dealers, to fix the
isolated incident.
I took him to breakfast that morning. He took a red eye, guess he had a pressing engagement and didn't have time to eat before coming to the shop. We ended up becoming good friends, after work bar visits were fun.
I received 3 factory training seminars in 2 states over the winter. He took me for $50 on the Bronco - REDskins super bowl debacle.
Tell you what, when someone is standing there really pissed off, you make due, think fast. Hoping his height and width are a mirage from the morning sunlight shining in your eyes (NEVER STAND WITH THE SUN BEHIND YOUR OBJECTIVE)