Xfinity Internet Has New Broadband Packages

[Gman]

To clarify, my previous plan was actually 70mbps and was the "Performance Internet" package. I own my own cable modem which is capable of 4 times the download bandwidth that I'm currently getting, and I don't pay for any equipment. I also don't get any TV channels. There's also a 1 year commitment, but with my limited provider options I don't see changing any time soon.

Xfinity is also stating that my plan qualifies for a free Flex 4K streaming box with a voice remote, but I don't need it and didn't want to deal with any possible TV carriage fees.

[brutal]

100 mb no tv and a modem rental 70 a month

What???

I'm seeing 300Mbps @ $70/mo. (my modem)

300Mbps @ $80/mo with no contract.

[hollohas]

Blurg.

So I upgraded too (to the 300mbs + phone @ $90/month). Saved me $30/month.

Since my Comcast modem I've been renting from them wasn't capable of higher speeds I decided now was a good time to by my own modem and ditch the rental.

I checked Xfinity for modems they approved and got a Netgear Nighthawk multi-gig speed cable modem for Xfinity with voice, DOCSIS 3.1 model #CM1150V. Figured I'd get something that would be good into the future.

I did the self install today, via their website, and it said "something didn't work, give us a call".

I've logged into the modem and it's connections are active and good. The voice works fine.

I called Comcast and after 30 mins on the phone confirming the MAC and Serial over and over, the guy tells me he can't add it. (Eventhough it's actually showing as my device on my xifinity account online). He said I should send it back and get a different one. What? It's approved by Xfinity, it's advertised for use with Xifinity, it's connection is functioning (per the lights on the front, per the log in the modem admin, per the fact I could access the activation webpage and as evidenced by the fact the phone works). But, nope, it's the modem's fault apparently.

Anyone have any tips for navigating Xfinity's tech support or keywords I need to use with those guys to get them to add the modem to my account properly?

[Gman]

Are you having a problem between your new modem and an existing router?

[hollohas]

Are you having a problem between your new modem and an existing router?

No, I used a computer wired directly to the modem. The new modem shows a good cable connection via the modem admin page and the VoIP works (I can make phone calls) but Xfinity says they can't activate the modem on their side.

The new modem is obviously connected to Xfinity's servers and transferring data (I can access their web based setup page, it connected to my account via login, confirmed my address and even added the modem to the list of my devices on my account page ), but Comcast can't seem to activate it (give it permission to access any other web).

[brutal]

I submitted an order to change my plan yesterday and... crickets.

Nothing, no email, not showing on the account. etc.

[Jer]

Hey, just figured I'd give fellow Xfinity customers a heads-up. I got an email a couple of days ago that new packages were available. I was paying $78/mo. for 75mbps. I was able to upgrade to 200mbps for $60/mo. They updated my service in less than 5 minutes of updating my plan online and I'm getting 247mbps download speed.

That plan is 175Mbps down and 5Mbps up. If you call and ask for retentions you should be able to get an unadvertised plan that is $60/mo for 24-months and gives you 500Mbps down & 15Mbps up. That's the best deal I was able to work after several phone calls and WAY too much time invested. We, too, were paying about $80/mo for 175/5 and some sort of phone BS we never actually wanted or used.

[Gman]

Which plan? The plan I had wasn't 175 down/5 up and neither is the new one.

If you want to spend your time trying to work a deal through their retention program, more power to you. I didn't want to spend more than 10 minutes researching my options online.

[brutal]

That plan is 175Mbps down and 5Mbps up. If you call and ask for retentions you should be able to get an unadvertised plan that is $60/mo for 24-months and gives you 500Mbps down & 15Mbps up. That's the best deal I was able to work after several phone calls and WAY too much time invested. We, too, were paying about $80/mo for 175/5 and some sort of phone BS we never actually wanted or used.

What's the price after?

Slightly interesting, but my current modem tops out at 374Mb and I don't have any super compelling reason to upgrade to anything faster.

[Jer]

Which plan? The plan I had wasn't 175 down/5 up and neither is the new one.

If you want to spend your time trying to work a deal through their retention program, more power to you. I didn't want to spend more than 10 minutes researching my options online.

Suite yourself. I like getting more for the same price but I guess that's just me. I even got retentions to back date the rate plan change three months which effectively gave me a free month after $20x3 worth of credits were applied to my account. The same person offered me the 75/5 plan you're talking about for $30/month for 24-months. If none of that is worth a phone call then that's your decision.