The problem isn't that they aren't trained. It's that they apparently haven't received updated training or the person responsible failed at disseminating proper information.
Let's face it...a 6 month academy, 19+ weeks of field training, having to pass a comprehensive state-issued certification test, continuous ongoing training at least monthly, etc... They've had plenty of training.
They made a mistake. Plumbers and electricians and IT guys make mistakes, too, despite their certs and training.
The question is, will this be corrected on their "cheat sheet" and in future training and will this incident be made right by the PD?






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