DirecTV Sucks!

[00tec]

It is their "policy" that you are responsible for the equipment. So, speaking with your typical billing person over the phone will probably get you that answer. We would do the same at Comcast in the sense that the equipment is your responsibility. That being said, you can likely talk to a supervisor, write a letter, etc, and get the charges dropped. The people that answer the phones have to quote policy first.

[BushMasterBoy]

Goodwill is an accounting concept meaning the value of an asset owned that is intangible but has a quantifiable "prudent value" in a business. For example, a reputation the firm enjoyed with its clients.

[Ronin13]

Why is this a story? Why do people take something so incredibly stupid and make it a big deal? Quick homeowners, take out your policy. What does your personal property coverage say? It's most likely (if you have a good insurance company) waay more than you'll need in the event of a total loss. $400? That is not going to yank clothes off your kids' backs. The insurance company will give you more than enough money to replace your property, including the DirecTV stuff. They're not evil. Get over it.

[TheGrey]

Comcast nailed us for $50 for wiring etc when we had our house fire last year. I had to turn it into our insurance company.

They were at least sympathetic.

[BushMasterBoy]

Apparently all the attention worked. The fire victim won't have to pay after all. http://www.thedenverchannel.com/news...st-fire-victim

[hurley842002]

Nobody's "siding" with DTV. Some people can look at this in a rational and logical way without emotion taking over. Doesn't mean they're "siding" with anyone.

This is it ^^

The mentality of "something bad happened to me, now my problems are someone else's problems" is unacceptable. How many other folks lost property that someone is going to be out $$ for?

[Bailey Guns]

The insurance company will give you more than enough money to replace your property, including the DirecTV stuff. They're not evil. Get over it.

Whoa, whoa, whoa... That's just crazy talk there.

[Bailey Guns]

So if I loan a guy my laptop, game console, golf clubs (whatever) and his house burns down I should have to pay? He has insurance right? When he took the equipment from DirecTV he became responsible for it, regardless of whether his kid pours water on it, it is stolen in a burglary or the house burns down. He is responsible. I can't understand how DirecTV should be derided for wanting to be paid for the equipment they leased to someone.

Cameron

Because apparently corporations are evil, they only care about $$ and they're all staffed by heartless robots. The big, bad corporation should absorb any loss, even through no fault of their own, and it doesn't matter because you and I will eventually pay for it through increased subscription and equipment fees.

Don't you get it?

This is the age where the "victim card" will get you anything and you don't have to have any sense of personal responsibility.

[PugnacAutMortem]

I'm really glad that I just cancelled my directv service last week. Not because of them rightfully charging a customer for their property, but because they bowed to a contingent of imbeciles.

[Bailey Guns]

^^ (Clapping)