Here's the deal: We are trying to get a good grip on how to more effectively help our customers. There are a bunch of us here who really do care. Let us know what we can do to be more effective, and have a better relationship with our customers. Don't know if we can put in a sofa quite yet, but changes are hopefully in the works.
If you have a problem, I'm the one to address. I will try and help however I can. Not sure what else more I can do than that. We have applied for and been given an Industry Partner status. So, if you need something, please feel free to contact me via the phone, Internet, or just plain stop in and ask for me.
Dave B.